This policy summarizes how contact details and project context submitted through the website may be used to respond to regulated fine chemical inquiries.
When a visitor submits a request, Lonza may collect name, company, work email, region, topic, and project details. Project details may include intended market, material family, document requirement, or quality question. Visitors should avoid submitting confidential chemical structures or proprietary formulations unless a separate confidentiality agreement has been completed.
Information is used to route the request to technical sales, regulatory affairs, quality, sustainability, or supply chain specialists. It may also be used to maintain a record of response history, improve document access workflows, and meet legal obligations related to compliance communication. Lonza does not present website inquiry data as a substitute for controlled quality records.
Records are retained only as long as needed for legitimate business, legal, or compliance purposes. Visitors may request correction or deletion where applicable law provides that right. Some records may be retained when necessary to document regulatory communication, safety responses, or contractual discussions.